Privacy Policy

Last Updated: March 11, 2026

1. Introduction

At Lotus Spring Acupuncture & Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, contact our practice, or become a patient.

By using our website or communicating with our practice, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

Information Collected Through Our Website

When you use our website, fill out forms, or contact us, we may collect personal information, including:

  • Full name

  • Email address

  • Phone number

This information is typically collected when you:

  • Submit a contact form

  • Schedule an appointment

  • Sign up for communications

  • Request information about services

Information Collected During Communication

When communicating with our office by phone, text message, or email, we may collect:

  • Full name

  • Email address

  • Phone number

  • Date of birth

This information helps us identify you, respond to inquiries, schedule appointments, and provide services.

Health Information (For Patients Only)

Once you become a patient, we may collect health-related information through a secure patient portal or intake forms, including information relevant to your acupuncture or wellness treatment.

This information may include:

  • Medical history

  • Current health conditions

  • Symptoms and treatment goals

  • Medications or supplements

  • Lifestyle and wellness information

Health information is collected solely for the purpose of providing safe and effective care.

3. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and messages

  • Schedule and manage appointments

  • Communicate about services or updates

  • Provide acupuncture and wellness care

  • Maintain patient records

  • Improve our services and website

We only collect information necessary to operate our practice and provide care.

4. How We Protect Your Information

We take reasonable and appropriate measures to protect your personal information.

These protections include:

  • Secure patient portals for health information

  • Limited access to sensitive data

  • Administrative and technical safeguards

  • Secure storage of patient records

Health information provided through our patient portal is protected using industry-standard security practices.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information is kept private within our practice and is only shared when necessary in the following situations:

  • With secure software providers that support our website or patient portal

  • When required by law

  • When necessary to provide healthcare services and comply with healthcare regulations

Any third-party services we use are required to maintain appropriate privacy protections.

6. Text Messages and Email Communications

If you provide your phone number or email address, we may contact you for:

  • Appointment scheduling or reminders

  • Responses to inquiries

  • Patient-related communications

Standard messaging and data rates may apply depending on your mobile carrier.

You may opt out of non-essential communications at any time by contacting our office.

7. Data Retention

We retain personal and patient information only as long as necessary to:

  • Provide services

  • Maintain patient records

  • Comply with legal, regulatory, and healthcare record requirements

8. Your Privacy Rights

You may request to:

  • Access the personal information we hold about you

  • Update or correct your information

  • Request deletion of website contact information (where legally permissible)

Patients may also have rights regarding their health records under applicable healthcare privacy laws.

9. Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of external sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Lotus Spring Acupuncture
64 S 360 E

American Fork, UT 84003

(385) 498-3914

schedule@lotusspringacupuncture.com

12. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Lotus Spring Acupuncture. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply. See privacy policy at https://lotusspringacupuncture.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.